As
companies pump investments into customer service platforms, OSS/BSS
will lay claim to a sizeable chunk of these investments, helping the
global OSS/BSS market to be worth US$ 49.78 billion by 2020. This is
one of the key findings of Transparency Market Research’s report
titled ‘OSS/BSS Market - Global Industry Analysis, Size, Share,
Growth, Trends and Forecast, 2014 - 2020.’ According to the
report’s estimates, the global operations support systems (OSS) and
business support system (BSS) market will report a 12.7% CAGR from
2014 to 2020 as it grows from its 2013 valuation of US$ 21.86
billion. Today, the line between OSS and BSS solutions has blurred,
thanks to companies offering both services with several overlapping
features.
Browse
the full OSS/BSS Market report at:
This
has occurred because of the high degree of competition that prevails
among market players - not just at the global level but also in
regional OSS/BSS markets. Companies that boast a stronghold over
revenues are: Amdocs, IBM, Alcatel Lucent, Tata Consultancy Services,
Oracle Corporation, Accenture Plc, and others.An upward rise in the
adoption of convergent billing systems and a pressing need for better
customer care channels will help the global OSS/BSS market achieve
unprecedented growth over the next five years. But, concerns that
will need to be ironed out relate to the integration of new OSS/BSS
solutions with existing customer care systems; this aspect could
create impediments in the market’s growth strategy. At the same
time, an overall expansion of the global telecommunications sector
will augur well for the global OSS/BSS solutions market.
The
report segments the global OSS/BSS market by process type into: OSS
and BSS. The former is further segmented into network design, service
fulfilment, network monitoring, and service assurance. According to
the report’s findings, the majority of the demand in the OSS market
was for service fulfillment and service assurance solutions in 2013.
The majority of this demand came from North America and Europe. The
report further states the regions’ sway over the two segments will
continue over the remainder of the forecast period.
Likewise,
the BSS market is split into the following segments for the purpose
of this study: Product management, customer management, order
management and revenue management. The growth of the BSS market is
projected to be strong in the coming years, with a steep demand for
revenue management solutions and customer management services.
“However, in the long run, revenue management solutions will
witness sustained demand globally with the decreasing ARPU and
customers switching rapidly between communication services providers.
We expect the CAGR of the revenue management BSS solutions market to
be 14.3% between 2014 and 2020,” says a TMR analyst.
Browse
the Press Release of OSS/BSS Market at:
Furthermore,
the global OSS/BSS market is segmented on the basis of geographical
regions into: Asia Pacific, North America, Europe, and Rest of the
World. While North America led the global market in 2013 Europe
followed in second place. Going forward, the massive investments
being channelized into emerging countries for the establishment of a
strong communications network infrastructure will give the OSS/BSS
market in APAC and RoW a lift.
Global
OSS/BSS Market, by Process Type
OSS
Network Design
Network Monitoring
Service Fulfillment
Service Assurance
BSS
Customer Management
Revenue Management
Product Management
Order Management
Global
OSS/BSS Market, by Geography
North America
Europe
Asia Pacific
Rest of the World
Get
the Free Sample Research Report at:
About
Us
Transparency
Market Research (TMR) is a global market intelligence company,
providing global business information reports and services. Our
exclusive blend of quantitative forecasting and trends analysis
provides forward-looking insight for thousands of decision makers.
TMR’s experienced team of Analysts, Researchers, and Consultants,
use proprietary data sources and various tools and techniques to
gather and analyze information.
Our
data repository is continuously updated and revised by a team of
research experts, so that it always reflects the latest trends and
information. With a broad research and analysis capability,
Transparency Market Research employs rigorous primary and secondary
research techniques in developing distinctive data sets and research
material for business reports.
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